Privacy Policy

Package selection and agreement records

We record the package and billing period requested at signup, the calculated subscription quote, the registration details, policy versions and acceptance time. Authorised platform administrators use these records to review registration, confirm the selected service and arrange billing. A requested package is distinct from an approved, paid subscription. We preserve historical agreement records rather than relabelling earlier acceptance as a new version.

Accepting Terms of Service and acknowledging this Privacy Policy does not provide blanket consent to unrelated processing or marketing. We rely on the applicable lawful basis for each purpose, including service performance, legal obligations and other bases permitted by applicable law; where consent is needed, it is requested separately.

Locations and optional features

Depending on enabled features, the workspace may hold branch, collecting-point and processing-centre details; staff location assignments; garment handover and transfer records; prepaid package allocations and usage; loyalty balances; stock and financial records. We use these to provide the functions selected by the laundry. A pricing tier alone does not authorise additional unrelated use of personal information.

The laundry manages its staff permissions and decides which authorised users may access records across its locations. Locations within one laundry are not separate customer organisations. Laundry owners should explain relevant transfers and messaging to their customers and keep access permissions appropriate.

Service provider

CIMPOS Laundry Management System is provided by Click Inmo (Pvt) Ltd, company registration PV-00308925. Address: No. 92/B/9, Madapatha Road, Piliyandala, Colombo, Sri Lanka. Hotline: +94 11 2601 946. Mobile / WhatsApp: +94 70 3534 456. Email: info@clickinmo.com. Website: clickinmo.com.

Information collected

We collect owner and business names, addresses, contact details, email, authentication information and registration/acceptance records. Workspaces contain customer, staff, order, invoice, payment, stock, expense and messaging information. Technical and security logs support operation and troubleshooting.

How information is used

We use information to provide the system, verify accounts, manage subscriptions, deliver requested messages, support users, prevent abuse and meet legal obligations. The laundry decides how to use its customer records for laundry operations; we process those records to provide the service. Optional marketing permission is separate from accepting service terms. We do not sell laundry or customer data.

Access and providers

Your sales, customer details and business records are private to your laundry workspace. Tenant isolation and role-based permissions limit access to the relevant workspace and authorised users. Live connections use HTTPS encryption to protect information in transit. Passwords are stored as one-way hashes, and selected sensitive credentials are encrypted. This is not end-to-end encryption of all business records: authorised system operators may still need technical access for support, security or service operation.

Authorised staff and providers may need limited information for hosting, messages, support, security and enabled AI features. We may disclose information where required by law. Some providers may process information outside Sri Lanka. Contact us for details relevant to your service.

Ask CIMPOS

Ask CIMPOS queries permitted workspace records. When the external AI fallback is enabled, a question may be sent to OpenAI to classify the request. The inspected classification implementation does not send the complete database or query-result rows. Questions can themselves contain personal information, so include only what is needed. Disabling provider storage in a request does not guarantee zero provider retention.

New diagnostic events omit question text and business answers. Legacy question and review-note text is withheld from the platform review API. This does not mean that old records were deleted or that conversation history cannot be stored elsewhere.

Security and incidents

We use reasonable access controls and safeguards and maintain security updates. No online system can guarantee 100% security, availability or freedom from data loss. Attacks and hosting or network failures remain possible. We investigate incidents, work to reduce harm and fulfil applicable notification duties. You should protect logins, devices and staff permissions.

Retention and owner requests

There is no automatic non-payment deletion. After at least 90 days overdue from the latest subscription due date, a Super Admin may review and manually confirm deletion, subject to applicable retention duties and required notices. The date makes the account eligible for review, not automatic removal. We do not promise permanent storage. Backups and legally required records may follow separate retention rules.

Contact support to request access to, correction of or lawful deletion of personal information. We verify identity and authority and consider applicable retention duties. These requests remain available even when subscription access is suspended. Laundry customers should normally contact their laundry about its records; we assist as appropriate. This policy does not prevent legally required erasure.

Browser storage and communications

Necessary browser storage supports login, security and preferences. Operational and security logs help diagnose issues. We send account, billing and security notices as needed. Do not send passwords or OTPs in support requests. CIMPOS is a business service, not a service for children to register their own accounts.

Policy changes and contact

We identify policy versions and notify material changes where required. For support or privacy questions, contact us at +94 70 353 4456. We may need to verify your identity before acting. Do not send passwords or OTPs.