Terms of Service

Service provider

CIMPOS Laundry Management System is provided by Click Inmo (Pvt) Ltd, company registration PV-00308925. Address: No. 92/B/9, Madapatha Road, Piliyandala, Colombo, Sri Lanka. Hotline: +94 11 2601 946. Mobile / WhatsApp: +94 70 3534 456. Email: info@clickinmo.com. Website: clickinmo.com.

Your account

Give accurate business details and register only if you are authorised to act for the laundry. Protect your login and give staff only the access they need. Tell support promptly about unauthorised access.

Initial setup and subscription fees

The standard initial setup payment is LKR 30,000, paid once in addition to your subscription. It covers initial system setup and team training. Security maintenance, standard support and updates to included features are provided during active service. Existing laundries that have already paid their initial setup fee do not pay it again when renewing or changing subscription plans. Earlier written commitments are not retrospectively withdrawn by this version.

Monthly package subscriptions are Core: LKR 5,000; Business: LKR 7,000; Core + Multi-location: LKR 12,000; and Business + Multi-location: LKR 15,000. Current prices and package comparisons are at https://laundry.cimpos.lk/pricing. The confirmed quotation or order identifies your package, included features, locations, billing period, subscription total, setup fee, optional charges and applicable taxes before paid activation. A later website edit does not change an already agreed paid period.

Prepayment discounts on the base subscription are 10% for 3 months, 15% for 6 months and 25% for 12 months; monthly payment has no prepayment discount. Setup, additional locations and SMS are separate and are not included in those discounts unless expressly agreed. Each subscription month is 30 days: 3, 6 and 12 months provide 90, 180 and 360 days. Your confirmed subscription dates are shown in your workspace.

New registrations do not include a free trial. You may explore our separate customer demo using synthetic sample data. Registration remains pending until the agreed payment is recorded and a Super Admin activates the paid subscription. Existing paid periods and previously agreed trial access are not retrospectively changed by this policy. Payments are non-refundable except where required by law or agreed by us in writing. Your quotation or invoice will identify any applicable taxes.

Package features and locations

Core includes POS, orders, invoices and payments; customers, services and pricing; order tracking and garment photos; basic expenses and standard reports; operational messaging and staff permissions; advanced reports, bulk SMS and Ask CIMPOS. It includes one location. Messaging usage charges remain separate.

Business includes Core features plus prepaid laundry packages and allowance tracking, loyalty points and redemption, stock management and buying guides, petty cash and money management. It includes one location; it does not include multi-location operations.

Core + Multi-location includes Core features plus branches, collecting points and processing centres; branch switching, branch-wise billing and access permissions; whole-order garment transfers with dispatch, receipt and return history. Two total locations, including the main location, are included. Additional locations cost LKR 3,000 per location per month. Business-only features are not included.

Business + Multi-location includes Business features and all the multi-location functions described above. Two total locations, including the main location, are included. Additional locations cost LKR 5,000 per location per month. It is not an unlimited-location or unlimited-usage plan.

A branch, collecting point or processing centre at a distinct physical site counts as one location. Several functions at the same physical site count once. Core and Business require an agreed upgrade for additional locations. New locations, add-ons, upgrades and any prorated charge require confirmation before billing; choosing a package at signup is a request, not payment or paid activation.

Included updates and future products

During an active subscription, routine fixes, security maintenance and improvements to your included features are supplied without a separate update fee. Business + Multi-location includes the current combined Business and Multi-location feature set, not an unconditional entitlement to every future product or service.

New premium modules, custom development, third-party services and usage beyond agreed limits may be offered separately with the price and scope disclosed before you opt in. No automatic extra charge arises merely because a new feature is released. Material changes to agreed features require advance notice and, where required, renewed agreement; prepaid commitments and mandatory rights remain protected.

SMS and fee changes

The current SMS rate is LKR 0.80 per billable SMS unit, charged separately. A long message may use more than one unit; confirm the applicable unit rules before use. SMS prices may change with at least 30 days' advance notice. Monthly subscription increases require at least two calendar months' advance notice and apply to a renewal on or after the notified date, not a period already paid for. You may cancel before the new price applies.

Once your subscription payment is confirmed, the price for that paid period is protected. Whether you pay for 1, 3, 6 or 12 months, a later subscription price change does not create an extra charge for the remaining paid period. After it expires, renewal uses the rates then in effect, subject to the notice above. The initial setup payment remains a one-time fee and is not charged again to existing laundries that have already paid it.

Legacy trial access and first paid subscription start

Previously agreed trial access remains separately managed by Super Admin; no new free trials are offered. Historical trial usage is not automatically deducted from a paid subscription. After payment is confirmed, the first paid subscription starts at the date and time selected and confirmed by Super Admin, rather than automatically at a historical trial approval date. Any earlier start must be agreed with the customer. The start defaults to the current activation time. A future start may be scheduled; operational access remains locked until the agreed start, when the full purchased period begins.

Expiry is the confirmed paid start date/time plus 30 days multiplied by the purchased number of months: 12 months means 360 days, not a calendar year. The chosen start and expiry must be disclosed before confirmation. Existing paid subscription periods are not recalculated by this change; normal renewal and agreed duration-change rules remain unchanged.

Payments and overdue access

Pay by the due date shown for your subscription. Include your laundry name as the bank-payment reference and notify support with payment details. Access is renewed after payment is confirmed, not simply when a payment notice is sent. You remain responsible for payment even if a reminder is not received.

The intended renewal policy allows three days after the due date, followed by suspension on the fourth day if payment is not confirmed. Normal report viewing and business-data export require active access. This local review version does not itself change subscription enforcement; the grace-period controls must be aligned before this policy takes effect.

Cancellation

You may request cancellation or account closure at any time by phone or email to support. We may verify your authority. Ask for written confirmation and the effective date. Unless you request earlier closure, cancellation ends access at the end of the paid period and stops future renewals. It does not automatically refund earlier payments.

Business records and deletion

Your business records belong to you. We do not automatically delete them for non-payment. If payment remains overdue for at least 90 days from the latest subscription due date, a Super Admin may review the account and manually confirm deletion. Reaching 90 days does not itself delete data. Before confirming, the administrator must check payment status, applicable retention duties and any required notices. Deleted records may not be recoverable. Export important records while access is active. Statutory privacy requests are not conditional on subscription payment.

Confidentiality and access

Your laundry's customer records, sales and reports are confidential. Workspace data is separated by tenant and protected by role-based permissions, so another laundry cannot access your records through its account. Connections to the live service use HTTPS encryption. Authorised technical access may be necessary for support, security, service operation or legal obligations; these safeguards do not make business records unreadable to authorised system operators.

Security and availability

We use reasonable safeguards, maintain security updates and work to protect your data. No online service is 100% secure or always available. Attacks, unauthorised access, software faults, hosting failures and network outages can cause interruption or loss despite precautions. We take reasonable steps to investigate incidents, limit harm and restore service, and provide notices required by law. These risks do not remove our own legal responsibilities. Backups do not guarantee recovery of every record.

Your customers and messaging

You are responsible for accurate records, lawful use of customer information and any required privacy notices or permissions. Delivery of SMS and email depends on third-party providers and recipient networks and cannot be guaranteed. Do not send unlawful or unwanted messages.

Ask CIMPOS and improvements

Ask CIMPOS uses permitted business records to answer questions. An enabled external AI service may process your question to understand the request. Do not include passwords or unnecessary sensitive information. Check answers before relying on them; they are not professional legal, tax or financial advice.

We listen to laundry owners and use feedback to guide improvements and useful new features. A suggestion is not a promise of a particular feature or delivery date unless agreed in writing. We will notify you about material changes affecting paid services.

Acceptable use and software ownership

Do not bypass security, access another laundry's data, upload harmful code or disrupt the service. Access may be restricted where necessary to protect users or comply with law. CIMPOS software and branding remain the property of their owners; a subscription grants use, not ownership.

Rights, disputes and updates

Nothing here excludes liability or rights that cannot lawfully be excluded. Sri Lankan law applies, subject to mandatory rights. Contact support first to try to resolve a concern. We keep dated policy versions, notify material changes and obtain new acceptance where needed. An updated version is not treated as having been accepted in the past.